Transparent Refund and Returns Policy: Your Satisfaction is Our Priority

We want you to be completely satisfied with your purchase from our jewelry store. If for any reason you are not satisfied, we offer a transparent refund and returns policy outlined below:

  1. Return Eligibility: To be eligible for a return, the item must be unused, in its original condition, and accompanied by the original packaging and proof of purchase (such as a receipt or order confirmation).

  2. Return Timeframe: You may initiate a return within 7 days of receiving your order. Please contact our customer service team to initiate the return process.

  3. Return Process: To initiate a return, please contact our customer service team to obtain a return authorization. They will provide you with instructions on how to return the item. We recommend using a trackable shipping method to ensure the item reaches us safely.

  4. Refund Options: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, we will issue a refund to your original payment method or offer store credit, depending on your preference.

  5. Non-Returnable Items: Some items may be non-returnable for hygiene reasons or due to customization/personalization. These items will be clearly indicated on our website.

  6. Return Shipping Costs: The cost of return shipping is generally the responsibility of the customer, unless the return is due to a defective or incorrect item received. In such cases, we will provide a prepaid shipping label or arrange for the item to be picked up.

  7. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or provide a refund as per your preference.

  8. Refund Processing Time: The processing time for refunds may vary depending on the payment method used and your financial institution. Please allow for a reasonable timeframe for the refund to be processed and reflected in your account.

Please note that this policy applies to online purchases only. For in-store purchases, please refer to our in-store return policy or contact our store directly.

If you have any further questions or need assistance with a return, please reach out to our customer service team. We are here to help and ensure your satisfaction with our products and services.